If you need to return an item you can do so within 14 days of receipt.

For your convenience you can return items in the following ways:

Via your local Postal Service or Courier
To any River Island Store in the following countries* (within one month of your order date):-

PayPal/ iDeal/ GiroPay customers: Please note that we are unable to process refunds to your PayPal/ iDeal/ GiroPay account at our stores. In the Netherlands, Belgium or Sweden, unwanted items can be returned to our stores and we will refund in cash. If you wish for your refund to be processed back to your PayPal/ iDeal/ GiroPay account then you must return your order to our warehouse. You are welcome to exchange goods bought via PayPal/ iDeal/ GiroPay in our stores as usual.

For full details please follow the instructions on the reverse of the Packing Slip included in your package.